Find the answers you’re looking for

To avoid charges, dog walks must be canceled by 6 p.m. the day before the scheduled service. For cat sitting and small animal care visits, we require cancellations at least one week (seven days) prior to the service start. This policy helps us ensure our staff’s time is respected and supports their income. Thank you for understanding!

Dog walks are available from 9 a.m. to 6 p.m., seven days a week. Mid-day visits are scheduled between 10:30 a.m. and 2:30 p.m on weekdays. After-hours and weekend walks are available for an additional $5.

We use lockboxes for access to homes. Lockboxes can be provided by you, the client, or by us for a one-time fee of $25. We also will use garage codes or pin-pad door codes to access your home.

All invoicing is done through our Time to Pet portal. Invoices are emailed on Sundays for all pet sitting services and as-needed dog walks ending that week. For template dog walks, invoicing is done every two weeks and invoices are sent on Sundays. All clients are automatically enrolled in auto-pay with a 10% tip added to the invoice. Your card will be charged on your invoice due date. You can opt out of or adjust the tip as needed!

We use lockboxes for access to homes. Lockboxes can be provided by you, the client, or by us for a one-time fee of $25. We also will use garage codes or pin-pad door codes to access your home.

We provide services in all weather conditions as long as it is safe to do so. Our hot and cold weather policies take into account your pet’s breed, age and size. We turn all walks during temperatures above 95 degrees and below 10 degrees into potty breaks with indoor play. For natural disaster emergencies, we provide services as long as it is safe to do so and ensure at least one of our staff members will be able to make it to your home to see your pets within the timeframe of the scheduled visits. If we are unable to make a visit due to extreme weather or natural disaster, we will contact you and your emergency contact listed in your profile to make arrangements.

We are insured and bonded through Business Insurers of the Carolinas, who specialize in insuring pet sitters and dog walkers.

To avoid charges, dog walks must be canceled by 6 p.m. the day before the scheduled service. For cat sitting and small animal care visits, we require cancellations at least one week (seven days) prior to the service start. This policy helps us ensure our staff’s time is respected and supports their income. Thank you for understanding!

Request your free meet-and-greet or evaluation by filling out our contact form. We will get back to you via email within 24 hours to schedule your meet-and-greet. Once completed, you will be all set to begin requesting services!

Yes! We work 365 days per year to care for our clients' pets. Holidays include Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day and Spring Break.* Our holiday rate of an additional $10 per visit will be added on the holidays listed above. Holiday weekends/weeks will have an additional $5 per visit added on. *Week of spring break will have an additional $5 per visit added.

Request your free meet-and-greet or evaluation by filling out our contact form. We will get back to you via email within 24 hours to schedule your meet-and-greet. Once completed, you will be all set to begin requesting services!

Scheduling is a breeze with our Time to Pet portal! Once you complete a meet-and-greet, you will receive access to your personal pet portal, where you can schedule individual or recurring services. Time to Pet offers a free app that can be downloaded from the App Store on Apple devices or Google Play on Android devices. Learn more about scheduling services in Time to Pet.

We proudly service the Elmhurst, Villa Park, Lombard and Naperville communities. At this time, we only provide services for people who live in those communities.

Lockboxes are devices where you can store your house keys, and are securely attached to your home, door knob, fence or grill. The lockboxes provided by The Pet Lady will be realtor-style and attached to your door, fence or grill. There is a one-time fee of $25 for The Pet Lady to provide a lockbox for your home.

Buy 10 dog walks and get 1 FREE! This prepaid package is designed to offer a 10% discount on our 30-minute dog walks. Perfect for clients who need us during the workday regularly but have unpredictable schedules! Valid only for 30-minute dog walks. No limit to the number of packages you can purchase. Walks must be used within 6 months of the package purchase date.

Request your free meet-and-greet or evaluation by filling out our contact form. We will get back to you via email within 24 hours to schedule your meet-and-greet. Once completed, you will be all set to begin requesting services!

Our frequency discount offers 10% off for any client on a weekly recurring template with three or more dog walks. Discount only applies to our 30-minute dog walks.

After each dog walk, you will receive an update on how it went. We provide detailed information regarding the walk and potties, as well as if anything looks off with your pet or home for security. These updates are sent via email and text message. You have the ability to respond to both emails and texts and your responses go directly to the staff walking your dog.

Yes! Our staff has experience with dogs of all ages and sizes. We are able to walk all of your dogs together or individually — whichever you prefer. We offer a few visit lengths that can accommodate dogs being walked together or separately.

We work as a team, so once your pet is on our schedule, any of our amazing staff will be able to provide services. If you want to meet a specific staff member, you can request a meet-and-greet with them for a $15 fee.

Dog walks are available from 9 a.m. to 6 p.m., seven days a week. Mid-day visits are scheduled between 10:30 a.m. and 2:30 p.m on weekdays. After-hours and weekend walks are available for an additional $5.

We work as a team, so once your pet is on our schedule, any of our amazing staff will be able to provide services. If you want to meet a specific staff member, you can request a meet-and-greet with them for a $15 fee.

After each visit, you will receive an update on how it went. We provide detailed information regarding walks, potties, feeding and medications, as well as if anything looks off with your pet or home for security. These updates are sent via email and text message. You have the ability to respond to both emails and texts and your responses go directly to the staff caring for your pets.

For cats and small caged animals, we offer one or two visits per day. If you choose one visit per day, visits will be either in the morning or the afternoon. For two visits per day, visits will be in the morning and afternoon.

We do not offer overnight stays at this time.

Request your free meet-and-greet or evaluation by filling out our contact form. We will get back to you via email within 24 hours to schedule your meet-and-greet. Once completed, you will be all set to begin requesting services!

All pet care services are provided in your home. In our experience, pets do best when left in an environment they are comfortable in and familiar with. We do not offer boarding services.