FAQ

You can easily request your free meet and greet or evaluation by filling out the contact form here. We will get back to you via email within 24 hours. After that a meet and greet and/or evaluation will be scheduled. Once the meet and greet is completed you will be all set to begin requesting services!

We service Elmhurst, Villa Park, Lombard and Naperville communities. At this time we only provide services for people who live in those communities.

Scheduling is easy with our Time to Pet portal. Once a meet and greet or evaluation is complete, you will have access to your personal pet portal. You are able to schedule individual services or recurring services right through the portal. Here is a help article for scheduling services.

Special Package! Buy 10 dog walks and get 1 FREE!  This package is perfect for clients that need us during the workday regularly but have unpredictable schedules. This package is designed for a 10% discount on our 30 minute dog walks.  Package is only good for 30 minute dog walks, pre-paid only and there is no limit to the number of packages you can purchase! Walks within the package must be used within 6 months of the package purchase date.

10% discount for any client on a weekly recurring template with 3 or more dog walks/visits. This is perfect for those who are already on a template for dog walks! This discount only applies to our 30 minute dog walk visits.

Yes! Time to Pet offers a FREE app that can be downloaded from the App Store on Apple devices or Google Play on Android devices.

Dog Walks: Must be cancelled by 6pm day before services for no charge.

Cat & Small Animal Pet Sitting: Must be cancelled 1 week (7 days) before the start of service for no charge.

We do this as our staff relies on the visits for income.

Dog Walks are available 9 am to 6 pm. Dog Walks are available 7 days per week

Midday visits are scheduled between the hours of 1030 am and 230 pm Monday - Friday

After hours and weekend walks are available for an additional $5

Yes! Our staff is comprised of individuals who have experience with dogs of all ages and sizes. We are able to walk all your dogs together or individually, whichever you prefer. We also offer a few different visit lengths that can accommodate dogs being walked together or separately.

All pet care services are provided in your home. We have found that pets do best when left in an environment they are comfortable and familiar with. We do not offer boarding services.

For dogs, we will make as many visits as needed within our hours of operation (8am -6pm).

For cats and small caged animals we offer 1 or 2 visits per day. For 1 visit per day visits will be either in the morning or in the afternoon. For 2 visits per day, visits will be morning and afternoon.

All invoicing is done through our Time to Pet portal. Invoices are emailed on the last day of services for pet sitting and as needed midday walks. For regular midday walks on templates invoicing is done every two weeks. All clients are automatically enrolled in auto-pay with a 10% tip added to the invoice. Your card is charged within 24 hours after it is emailed to you. You can opt-out or adjust the tip as needed!

All clients are automatically enrolled in auto-pay with a 10% tip added to the invoice. Your payment method on file will be charged within 24 hours of the emailed invoice. You are able to opt-out or adjust the tip amount as needed!

We do not offer overnights at this time.

We use lockboxes for access to homes. Lockboxes can be provided by you, the client, or by us for $25. We also will use garage codes or pin pad door codes to access your home.

Lockboxes are devices that can be securely attached to your home, door knob, fence or grill. These devices are where keys for your home can be stored. Lockboxes provided by The Pet Lady will be realtor style lockboxes and will be attached to your door, fence or grill. There is a one time $25 fee for The Pet Lady to provide a lockbox for your home.

We do work as a team, so once your pet is on our schedule, any of our amazing staff will be able to provide services. If you want to meet a staff member, you can request a meet and greet with that staff member for a $15 fee.

After each visit you will be sent an update on how our visit with your pet went. We provide detailed information regarding how walks went, what potties happened while we were with your pet as well as if anything looks off with your pet or home for security. For pet sitting services, your updates will include feeding and medications along with any additional information pertaining to our visits. The updates are sent via email and text message. You have the ability to respond to both emails and texts and your responses go directly to the staff caring for your pets.

We provide services in all weather conditions as long as it is safe to do so. We do have hot and cold weather policies, which we take into account your pet’s breed, age and size and turn all walks into potty breaks with supplemental play inside. We turn all walks during temperatures above 95 degrees and below 10 degrees into potty breaks with indoor play. For natural disaster emergencies, we provide services as it is safe to do so and we ensure at least one of our staff members will be able to make it to your home to see your pets within the time frame of the scheduled visits. If we are unable to make a visit due to extreme weather or natural disaster we will contact you and your emergency contact listed in your profile to make arrangements.

Yes! We work 365 days per year to care for our clients' pets. Holidays include: Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and New Years Day. There is an $8 additional fee per visit on all holidays.

We are insured and bonded through Business Insurers of the Carolinas who specialize in insuring pet sitters and dog walkers.

It’s easy! Please fill out our contact form here and we will respond to you within 24 hours to book your FREE meet and greet or evaluation.